Aurelle Jewels – Frequently Asked Questions (FAQs)

1. What materials are used in Aurelle Jewels?

Our jewellery is carefully crafted using a premium alloy base, finished with high-quality plating for long-lasting shine and durability. Select collections feature silver-plated or gold-plated finishes designed to offer a luxurious look while remaining lightweight and comfortable for daily or occasional wear.

2. What stones or diamonds do you use?

We use high-grade American Diamonds (AD) and premium-quality synthetic stones that closely resemble real diamonds in brilliance and clarity.
Please note:

  • These are not certified gemstones
  • AD stones do not carry resale value
  • They are chosen for beauty, elegance, and craftsmanship

3. How long does Aurelle jewellery last?

With proper care, Aurelle Jewels can last 3 to 5 years or longer.
To increase longevity:

  • Store pieces in airtight pouches/boxes
  • Keep away from water, perfumes, and sweat
  • Clean with a soft, dry cloth
    We also offer minor repairs and re-plating services. For assistance, email us at: aurelle.jewels1@gmail.com

4. Do you have physical stores?

We currently operate online only through our official website: aurellejewels.in.
This allows us to offer better pricing, fresh collections, and faster deliveries directly from our studio in Panipat, India.

5. Do you ship internationally?

Yes, we ship worldwide.
Please note:

  • Cash on Delivery (COD) is not available for international orders
  • Payments can be made via credit card, UPI, or bank transfer

6. What payment methods do you accept?

Aurelle Jewels accepts:

  • Cash on Delivery (India only)
  • Credit & Debit Cards
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Bank Transfer (on request)

7. Do you accept returns and exchanges?

Yes — we accept returns and exchanges as per our official policy.
To check eligibility, conditions, and timelines, please visit our Returns & Exchanges page on aurellejewels.in or contact us directly:
📧 aurelle.jewels1@gmail.com
📞 +91 87087 86403

8. How long does delivery take?

  • Orders are usually dispatched within 3 to 7 working days.
  • After dispatch, delivery typically takes 3 to 10 working days, depending on your location.
    We ship using reliable courier partners across India. Tracking details will be shared via email and WhatsApp once shipped.

9. Does Aurelle Jewels offer customisation?

Yes, we offer customisation on selected designs including:

  • Bead colour adjustments
  • Length adjustments
  • Minor design tweaks

Processing for customised orders takes an additional 7–12 days.
Email your request to: aurelle.jewels1@gmail.com
(Some customisations may include additional charges.)

10. What if the product I want is “Out of Stock”?

You can click the “Notify Me” button on the product page.
As soon as the item is back in stock, you’ll receive an email notification.

11. How do I choose the right size?

Size details for each product are mentioned on its respective page.
If you need help selecting the correct size, contact us at:
📧 aurelle.jewels1@gmail.com
📞 +91 87087 86403

12. Are the colours shown on the website accurate?

We try our best to display colours true to life.
However, slight variations may occur due to:

  • Different screen settings
  • Lighting during photography
    For exact size and colour reference, please refer to the product description.

13. Do you customise bead colours?

Yes, bead colours can be customised on selected items.
Please share your preferred reference shade with us.
(Note: Additional charges may apply.)

14. What discounts are available?

Discounts are offered only during ongoing promotions on aurellejewels.in.
Check our homepage banners for active deals and seasonal offers.

15. Do you ship to multiple addresses in one order?

Currently, we ship to one address per order.
For gifting to multiple locations, please place separate orders.

16. How will I know my order is confirmed?

You will receive:

  • A confirmation email
  • A WhatsApp message with your order details

17. What if I receive a damaged or wrong item?

While rare, if any issue occurs:

  • Contact us within 24 hours of delivery
  • Email: aurelle.jewels1@gmail.com
  • WhatsApp: +91 87087 86403
    We will assist you immediately according to our return/exchange policy.

18. What packaging will my order arrive in?

Every order is shipped in our signature Aurelle Jewels box, ideal for storage and gifting.
We take great care to ensure your jewellery is protected and elegantly presented.

19. What are cookies, and should I worry?

Cookies help us:

  • Remember items in your cart
  • Improve loading speed
  • Personalise your browsing experience

They are safe and do not store sensitive information.
You can disable cookies, but some features may not work smoothly.

20. How do I care for my Aurelle jewellery?

To maintain shine and durability:

  • Store each item separately in airtight pouches
  • Avoid contact with perfumes, sweat, hair spray, lotions
  • Remove jewellery before bathing, exercising, or sleeping
  • Clean with a soft, dry cloth only
  • Avoid chemicals, soap, or toothpaste

Proper care ensures longer life and lasting brilliance.

21. Do you have a loyalty or rewards program?

Coming soon!
We are working on a special rewards system for our loyal customers, offering:

  • Exclusive offers
  • Early access to new collections
  • Birthday surprises

Stay tuned for updates on aurellejewels.in.

22. Can I book a styling consultation?

Yes!
For styling assistance, especially for bridal or occasion wear, reach out to us:
📧 aurelle.jewels1@gmail.com
📞 +91 87087 86403

23. Are prices the same online and offline?

Aurelle Jewels currently operates online-only.
All prices listed on our website are final and consistent.

24. Is my package insured?

Yes, all Aurelle Jewels shipments are insured against damage or theft during transit.
Once delivered, insurance coverage ends.
If your package arrives visibly damaged, please:

  • Refuse delivery, OR
  • Accept with a note: “Received damaged package”,
    Then contact us immediately at aurelle.jewels1@gmail.com.