Aurelle Jewels – Shipping & Delivery Policy

Thank you for shopping with Aurelle Jewels. Please read our shipping guidelines carefully to understand how and when your order will be delivered.

DOMESTIC SHIPPING (India)

Shipping Charges

  • FREE Shipping on all prepaid orders.
  • Cash on Delivery (COD) is available across India.
    COD shipping charge: Flat ₹100/-.

Courier Partners

We ship through trusted delivery partners including:
Delhivery, DTDC, Speed Post, and other reliable logistics providers to ensure safe and timely delivery.

SHIPPING TIMELINES (India)

  • Orders are typically delivered within 3–7 working days after dispatch.
  • Handmade or customised items may take 10–15 working days.
  • Rural or remote areas may require extra transit time.
  • Orders cannot be shipped to PO Boxes or military addresses.

Customised Orders

For customised jewellery:

  • Additional processing time of 7–12 days is required.
  • For customisation requests, contact us at:
    📧 aurelle.jewels1@gmail.com
    📞 +91 87087 86403

Dispatch Time

We aim to dispatch your order within 3–10 working days from order confirmation.

INTERNATIONAL SHIPPING

Charges & Duties

  • International shipping charges begin at ₹2500 (charged at checkout or according to weight).
  • Customs duties, taxes, and import charges (if any) must be paid by the customer as per the destination country’s regulations.

Delivery Time

  • International deliveries typically take 10–15 working days.
  • Some orders may take longer if items need to be specially produced or procured.

Courier Partner

We ship international parcels via FedEx, UPS, or equivalent premium global couriers.

IMPORTANT INFORMATION

Estimated Delivery

  • Delivery timelines provided are approximate and not guaranteed.

Delays Beyond Our Control

We are not responsible for delays caused by:

  • Weather conditions
  • Strikes
  • Customs delays
  • Natural calamities
  • Logistics disruptions
  • Other unavoidable circumstances

Damaged or Tampered Packages

If your parcel appears tampered with or damaged:
❌ Do NOT accept the package.
✔️ Inform us immediately at:
📞 +91 87087 86403
📧 aurelle.jewels1@gmail.com
We will arrange a replacement after examining the issue.

Secure Shipping

  • All orders are shipped through reputed, insured courier services.
  • A signature and ID proof may be required upon delivery.