Aurelle Jewels – Exchange, Return & Refund Policy

Thank you for shopping with Aurelle Jewels. We strive to ensure you have a seamless and satisfying shopping experience. Please review our policies carefully before making a purchase.

1. Exchange Policy

Non-Offer Products

Eligibility for Exchange

Exchanges are accepted within 24 hours of delivery.
To initiate an exchange, please contact us with your order details:
- Email: aurelle.jewels1@gmail.com
- Phone/WhatsApp: +91 87087 86403

Exchange Process

The product must be shipped back within 2 days of approval to the address below:

Aurelle Jewels
Panipat, Haryana – 132103, India
Phone: +91 87087 86403

Ensure the item is securely packed (preferably with bubble wrap) and includes the original invoice.
Shipping charges for exchange are to be borne by the customer (both sides).

Exchange Outcome

After receiving and inspecting the product, a store credit (coupon code) equivalent to the product value will be issued within 5 business days.
This can be used for future purchases on aurellejewels.in.

Offer / Sale Products

No Exchange / Return Policy

Items purchased under promotional offers or discounts, including but not limited to:
- Combo offers
- Discounted collections
- Clearance or sale items

No exchange, return, or refund is applicable on such products.

Only replacement will be provided in case of damaged or missing items, subject to availability of the same design.

2. Return Policy

Damaged Products

If you receive a damaged or defective product, notify us within 24 hours of delivery via email or WhatsApp.
We will arrange a pickup of the item.
Once received and verified, a replacement will be dispatched.

Non-Damaged Returns

Returns for non-damaged items must be initiated within 24 hours and shipped within 2 working days.
The product must be:
- Unused
- In original condition
- With intact packaging and invoice
Returns should be sent to:

Aurelle Jewels
Panipat, Haryana – 132103, India

Refund will be issued as store credit only (no cash refunds).

3. Refund Policy

We do not offer cash refunds.
Approved returns will be processed in the form of a store credit / gift card / coupon code equivalent to the product value.
This can be used for future purchases on aurellejewels.in.

4. Order Cancellation Policy

Orders can be cancelled only before dispatch.
Once shipped, cancellations will not be accepted.

Prepaid Orders:

If an order is cancelled or not accepted by the customer:
- Refund will be processed after deducting ₹200 (shipping charges)
- Any applicable taxes/charges will be borne by the customer